04Padrion

A process is only useful if it works for the people involved.

Adapting an Agile approach to the complex context of a European Project, bringing together different needs, people and ways of working.

Workshop board showing the first draft of the PADRION model: LDA phases and TCoP phases, zoomed out.

Client: Padrion
Role: Service Design, Organization, Facilitation
Focus: Agile, Service Design, Collaboration, Process Adaptation

01The challenge

One approach doesn't fit every context.

The project meant working with different people and realities, each with its own needs and ways of operating. The challenge wasn't applying a predefined process — it was understanding how to make it useful and sustainable for the people involved.

Padrion is a European project involving nine partners from different countries, each bringing distinct needs, perspectives and ways of working. The challenge was to adapt a collaborative approach to this complex, multicultural context, helping partners align and collaborate towards shared goals.

Workshop board zoomed into the stakeholder engagement phase of the LDA model, with its activities and a legend. — A zoom in into the model we created with the partners.

Workshop board listing the LDA model phases, with a reminder that the model is not mandatory. — Every tool created for and with the client was tailored to a variety of realities and always flexible

02From method to practice

Adapting the process instead of forcing the process.

The team experimented with and adapted the Agile approach to the context, shaping it around the people involved and the way work actually happened.

Here is an example of how we created objectives and tasks based on a North Star: we’d started out with deliverables to produce, but we didn’t have a compass to guide us.

Thanks to the OKR workshop, we created a tool to guide everyone towards the end of the project – and beyond.

Diagram mapping the PADRION vision, mission, north star, objective and key results with their tasks.

Understand

Understand the needs and the differences between the people involved.

Adapt

Change the process to respond to the real situation, instead of rigidly following a method.

Align

Create moments of comparison to build a shared understanding and move towards the objectives and goals.

03Outcome

A more context-aware way of working.

The project offered the chance to experiment and learn about adapting ways of working to real people and situations — listening, managing different perspectives and shaping the process so collaboration could actually work.

The result of all this was a collaboration that extended even beyond the project itself: the client placed their complete trust in us and allowed us to take the lead and steer the project in the direction we felt was right, as strategic designers.